DO I NEED AN APPOINTMENT TO VISIT heart to heart bridal in webster?

We require appointments on Sundays, and may not be open if you do not have an appointment scheduled. Every other day, we strongly suggest that you book an appointment. Booking an appointment ensures that we will have a bridal consultant available to help you and a fitting room reserved for you. We do our best to accommodate walk-ins, if we have a consultant and fitting room available. To request your appointment please call 585-872-9696 or click here.

How long are your appointments?

Bridal appointments are booked for 90 minutes.

What is the difference between the webster and manchester locations?

Both of our locations are similar in size and number of dresses, but we do have a different selection of wedding dresses at each store. We recommend choosing which store to shop at based on the convenience of the location and/or wanting to try on dresses from a specific designer. We encourage brides to choose one store and if they haven’t found their dream dress at their first visit, to then give the other location a try! To see the different selection of wedding dresses at each store, please check out our Pinterest boards: Webster | Manchester


Panties are a must to maintain sanitary standards! We encourage our brides to allow us to help change in and out of dresses. Please feel free to bring whatever undergarments allow you to be comfortable with that. For some girls that is as little as panties, others like to have a strapless bra and/or shape wear. We do not keep bras in stock, so please bring a strapless bra with you if you would like to wear one during your fitting. We do keep some shoes on hand to try on for length measurements, but if you know what height you’d like to wear on your wedding day it can’t hurt to bring your own shoes.

We love when our brides bring in photos of dresses that they like! We encourage our brides to create a Pinterest board with our dresses on it that you would like to try on. This allows us to get you into the fitting room and trying on dresses quickly to allow more time to try on more dresses!

The most important thing to bring is an open mind and excitement to find your wedding dress! We can’t wait to help you find your dream dress!


We suggest bringing only your closest, most supportive family and friends to your appointment. In our experience, we have found that brides can easily get overwhelmed by too many opinions. If our largest seating area is available, we can accommodate up to 6 guests in addition to the bride. We will do our best to accommodate additional guests. You always want to bring anyone with you who is important to have by your side when you have your “yes” moment :)


While we love children, we know a 90-minute appointment can be difficult for them. This can be a distraction for you and your guests and make it difficult to enjoy the moment of finding your bridal gown. If childcare is not available and a little one must come to the appointment, we ask that they remain seated or in the lap of an adult during the appointment for their own safety and as a courtesy to the other brides shopping for their dream dress.

WHAT is the PRICE RANGE of your wedding dresses?

In Webster, our wedding dresses range in price from $898-$2,998, with the majority falling between $1,000-$2,000. We also have off the rack options available for brides on a budget. If you are needing a wedding dress for under $1,000, we encourage you to give us a call, 585-872-9696, and talk to a bridal consultant about the options available in your price range and size range. Also, check out our events page for upcoming sales and trunk shows!

What is a trunk show?

A trunk show is a weekend, sometimes 2 weekends, when a designer sends a portion of their collection, or sometimes their entire collection, just for the weekend! This gives our brides an opportunity to try on dresses that won’t normally be in our store. A trunk show is also the only time a designer allows us to discount their dresses! During most trunk shows, we will offer our brides who purchase from that designers collection a 10% discount on their wedding gown. When you make your appointment for a trunk show, you definitely want to make sure you are ready to purchase your wedding dress. The dresses will only be in store for a limited time and you don’t want to miss out on those discounts and incentives!


We do not do in house alterations, but we have fantastic relationships with local seamstresses that we will recommend to you when you purchase your wedding dress.

Where do we park?

At Heart to Heart Bridal in Webster, a majority of our parking is found in the municipal parking lot behind our store off of Rt. 250. Street parking is also available on West Main Street.

CAn we bring champagne?

Due to NYS liquor laws, we cannot serve or allow any alcohol to be served at Heart to Heart Bridal.

can we bring snacks?

We kindly ask that no food or drinks are brought into the store. Water is OK and we can provide mini water bottles if necessary!

do we need to remove our shoes?


We kindly ask that shoes are removed when it is raining, snowing, or generally wet, salty or muddy outside. We try to keep our store as clean as possible to keep our dresses and our brides dresses as clean as possible. We have slippers available and surgical booties for those who are unable to remove their shoes. Please feel free to bring your own slippers!

how long does it take to order a wedding dress?

The easiest answer is that it varies. Dresses can be in stock and ready to ship from the designers warehouse and arrive in a few days or you could need a customization and that could take 6+ months. Most dresses take on average 4-5 months to order. We recommend ordering a wedding dress at least 8 months before your wedding so you have time to take advantage of all options, have some buffer time, and have time for alterations. We are happy to help brides on shorter time lines too!

when should i start shopping for my wedding dress?

Whenever you are ready to purchase your dress! For some brides that is 2 years before their wedding. For others it’s a few months before. Either way, it’s best to not shop and try on dresses before you are financially and emotionally ready to commit to a dress. Styles change frequently and dresses sell off the rack and get discontinued so you always want to be prepared to find the one!

what is your return policy?

Due to the nature of our business and our manufacturers policies, we do not allow returns or exchanges. All sales are final.

All photography provided by Callie Lauren Photography